RETURNS AND EXCHANGE POLICY
Quick reference
| Item type | Cancellation | Exchange | Refund |
|---|---|---|---|
| Ready to Ship | Before dispatch only | Within 3 days of delivery — store credit | Store credit (not bank refund) |
| Pre-Booked | Not accepted once placed | Only if there is a manufacturing defect — store credit | Not eligible |
| Luxury Prêt / Made-To-Order | Not accepted once placed | Not eligible | Not eligible |
| Sale items | Before dispatch only | Only if damaged on arrival | Not eligible |
How exchanges work
We aim to make your shopping experience a memorable one, so we offer a 3-day exchange window on all Ready-to-Ship articles, starting from the date of delivery. Refunds are issued as ASMIA store credit (your ASMIA Wallet), which can be used to purchase a different article.
Pre-Booked orders — please read carefully
Pre-Booked orders cannot be cancelled or refunded once placed. This is because we order each Pre-Booked piece directly from the designer’s production cycle in Pakistan; once we commit, we incur import duties, shipping, and the inventory is no longer available to other customers. We can only offer a conditional exchange if your Pre-Booked piece arrives with a confirmed manufacturing defect. The replacement (or equivalent store credit toward another piece) will be issued after our quality team verifies the defect.
Please confirm size, colour and fit at the time of pre-booking — our concierge on WhatsApp (+91 98315 87561) is happy to help before you check out.
Luxury Prêt & Made-to-Order
Any Luxury Prêt or Made-to-Order article is custom-produced for you and is not eligible for return, exchange, or refund after the order is placed.
How to request an exchange
To request an exchange on an eligible item, email us within 3 days of delivery at asmiacouture@gmail.com with:
- Your order number
- The reason for return
- For defective or incorrect items: photos of the issue (front, back, and the defect close-up)
A return-shipping charge will be deducted from the store credit issued. Sale items are not eligible unless damaged on arrival.
Order cancellation by ASMIA
www.asmia.in reserves the right to refuse or cancel any order for reasons including an incorrect price upload, an item going out of stock at the designer’s end, or significant changes in shipping/import costs. This applies whether the order is paid or unpaid. If we cancel, we will refund the full amount to your original payment method and notify you immediately.
International shipping
International orders, once confirmed or processed, cannot be cancelled. Customs duty (where applicable) is borne by the customer. Shipping charges are calculated by destination, size, and weight, and you will be informed of any additional charges before dispatch.
Cash on Delivery
For Cash on Delivery orders, payment is collected at the shipping address upon delivery. Once shipped, you will receive an email with tracking information — please check your spam/junk folder if you do not see it in your inbox.